Returns and Refunds
60 days, worn and washed
Wear it to work. Put it through the machine. Sit in it all day. If it is not the one that finally works for you, send it back within 60 days of delivery for a full refund of the product price. We do not ask for it unworn, we do not ask for the original packaging, and we do not ask you for a reason.
Return shipping is on us
Shipping to you is free and return shipping is free too. Email us and we will send you a prepaid return label. Nothing is deducted from your refund.
Exchanges and size swaps
Getting the size wrong is the most common reason people write to us, so exchanges are free. Email support@floame.com with your order number and the size you want instead, and we will send the replacement along with a prepaid label for the one you have.
How to start a return or an exchange
Email support@floame.com within 60 days of delivery with your order number, and tell us whether you want a refund or a different size. We reply within 1 to 2 business days with a prepaid label and instructions. Please contact us before sending anything back, as returns that arrive without prior notice cannot always be processed.
Condition
Worn and washed is fine. That is the entire point of a 60 day trial. We only ask that the garment has not been deliberately damaged, cut or altered.
Multi packs
If you bought a two pack or a three pack and want to return the whole order, we refund what you paid. If you keep part of a multi pack, we refund the difference between what you paid and the regular single price of the units you keep.
Damaged, faulty or wrong item
If your order arrives damaged, comes apart in normal use, or is not what you ordered, contact us and we will replace it or refund it in full, including any shipping cost. A photo speeds things up if there is visible damage. Replacements are always new.
Cancelling an order
We dispatch within 24 hours, so if you need to cancel, email us as soon as you can and we will stop it if we still can. If it has already shipped, treat it as a return once it arrives.
Refund processing
Once your return arrives and we have checked it, we will email you and refund your original payment method within 5 to 10 business days. How quickly it appears depends on your bank or card provider.
Questions
Email support@floame.com and we will sort it out.