Shipping Policy
Order processing
Orders are processed and dispatched within 24 hours, Monday to Saturday. Orders placed on a Sunday or a public holiday are dispatched the next business day. You will get a confirmation email when you place your order and a second email with tracking once it ships.
Where we ship
We ship to the United States, Canada, the United Kingdom, Australia and New Zealand.
Delivery time
Estimated delivery is 6 to 12 business days from dispatch. Delivery times are estimates and are not guaranteed. Customs, carrier delays and peak periods are outside our control.
Shipping cost
Free shipping on every order. No minimum spend and no thresholds.
Tracking
Once your order ships you will receive a tracking number by email. Tracking can take a couple of days to show its first scan. If it has not updated within a few business days of dispatch, email us and we will look into it.
Customs and import duties
Depending on where you live, your order may be subject to import duties or taxes charged when the parcel reaches its destination. These are set by your local customs authority, are the customer's responsibility, and we have no control over them and cannot predict the amount.
Wrong or incomplete address
Please check your shipping address at checkout. We cannot be responsible for orders sent to an address entered incorrectly. If a parcel comes back to us because the address was wrong or incomplete, we will contact you to arrange reshipment and additional shipping may apply.
Lost or delayed parcels
If your order has not arrived within a reasonable time after the estimated window, email support@floame.com and we will help track it down and make it right.
Questions
Email support@floame.com any time. We reply within 1 to 2 business days.